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Moving to Europe

International removals

 

There is no doubt that moving overseas is a stressful experience, making the international moving process particularly daunting. With our expertise as international movers, we put together a comprehensive checklist to guide and support you through each step of your move. With this careful planning and preparation, much of the stress will be alleviated.

Our Move Process

Pre-Move Survey

The first stage of the process is a scheduled visit to your home by one of our Stuttaford Van Lines move consultants, who will provide you with a free non-obligation pre-move estimate.

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Scheduling Your Move

Your Stuttaford Van Lines move co-ordinator will contact you to follow up on your quotation, assist you with your booking and answer any additional questions.

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Leading up to Your Move

Our aim is to ensure that all is progressing as it should and you are happy with the service you are receiving.

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Pre-Move Survey

The first stage of the process is a scheduled visit to your home by one of our…

Read more

Scheduling Your Move

Your Stuttaford Van Lines move co-ordinator will contact you to follow up on your…

Read more

Leading up to Your Move

Our aim is to ensure that all is progressing as it should and you are happy with the service…

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Delivery

Contact your move co-ordinator as soon as you have reached your new home.

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Inventory and Condition Report

Your Stuttaford Van Lines supervisor will carry out a comprehensive inventory of your items, which will also include a description, and a record of any existing damages.

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Packing and Loading

Your Stuttaford Van Lines supervisor will manage the handling of your belongings with the utmost care and consideration during your move day.

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Delivery

Contact your move co-ordinator as soon as you have reached your new home. This is…

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Inventory and Condition Report

Your Stuttaford Van Lines supervisor will carry out a comprehensive inventory of…

Read more

Packing and Loading

Your Stuttaford Van Lines supervisor will manage the handling of your belongings…

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Unpacking

Your possessions will be unpacked and the packing team will dispose of the used packing materials.

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Unpacking

Your possessions will be unpacked and the packing team will dispose of the used packing materials.

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What our clients say

Please convey to your staff our sincere thanks for the very professional manner you moved, stored and afterward shipped our goods to France. Nothing was damaged, not a glass was broken. After 2 years of storage, the furniture and paintings were in perfect shape

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Marianne de Jager

My furniture arrived on Friday and I just wanted to write and thank you all for the excellent job in getting our furniture to Austria safely. Everything arrived and there was no damage to anything, not a single scratch and there appears to be nothing missing from the shipment either.

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We would like to thank Stuttafords and commend the excellent service provided by Elkhe in assisting us with moving some valued family items to Sydney Australia.

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Frequently Asked Questions (FAQ)

Everything you need to know before your move with Stuttaford Van Lines.

Do I need to be in South Africa for import customs clearance?
Yes. Clients are required to present themselves in person at the Customs Office with the original documentation for import customs clearance and a valid passport for attestation of the paperwork.
If I have paid for a door-to-door courier service, why might there be additional charges?
Additional charges may arise in our door to door courier services from exclusions such as delays, customs inspections, or difficult access at the destination. These factors are sometimes beyond our control and not always known at the time of quoting.
How long does customs export clearance take?
Please allow 5–10 working days after loading for completion of export customs procedures, transport of the container to the port, and vessel stack preparation prior to departure.
How long does customs import clearance take?
Please allow 5–10 working days after vessel arrival for container offloading, customs release, collection from the port, transport to our depot, and final delivery to the residence.
Why is the ‘greenlight’ required prior to shipment?
The greenlight ensures that all required documentation is in order before shipping. This prevents unnecessary delays and potential additional costs arising from incomplete or missing paperwork during customs clearance.
What factors can cause delays or changes to my international shipping timeline?
All shipping information and timelines provided by the co-ordinator will be based on current details available from the shipping- and airlines. These dates are always estimated and may change without prior notice due to various factors, i.e bad weather, routing changes, strikes, etc. These changes are unfortunately beyond our control but clients will be kept updated should there be any changes to the timeline.
Can I specify a country for my international move?
Yes. We offer worldwide relocation services without country restrictions. Whether you’re moving next door or across the globe, we’ll handle your international move with the same level of care and expertise.
Do you assist with customs clearance and international documentation?
Absolutely. We manage all export and import paperwork to ensure your international move is fully compliant and hassle-free.
What are the expected time frames for my move?
We provide clear, time frames for our door-to-door services including all types of – local moves, long-distance moves, and international moves. This helps you plan your schedule confidently and ensures transparency throughout the process.
Who will be handling my move?
Your move is handled by our professional team of permanent Stuttaford Van Lines staff.
Is moving insurance included with my move?
Moving insurance is an optional add-on and strongly recommended. While we take every precaution to handle your possessions with care, insurance provides additional protection against unforeseen circumstances.
Can all my items be moved?
Certain items, such as perishables or goods requiring refrigeration, cannot be transported as our vehicles are not temperature controlled. We’ll gladly advise on suitable alternatives to ensure your belongings are moved safely.
Can I provide an inventory of my items before the move?
Yes. One of our Stuttaford Van Lines move consultants will schedule a visit to your home to provide a free, no-obligation pre-move estimate. Alternatively, you can easily complete our online move inventory list, which uploads directly to our system. This helps our team plan your move accurately and ensures that every item is accounted for.
How do your moving rates compare to other movers?
Our moving rates are competitive within the removals industry. We offer professional, accredited moving services at fair and transparent pricing ensuring value without compromising quality.
Do you conduct background checks on your staff?
Yes. All our employees are thoroughly vetted through ITC and criminal background checks, ensuring your peace of mind throughout the moving process.
How do I start my move?
Simply click the “Start Your Move” button on our website. You’ll find both national and international move options under one section, with all related moving services clearly listed for your convenience.
Can I contact a branch directly via WhatsApp?
Yes! Each branch has a dedicated WhatsApp number, allowing you to reach your local team or branch manager directly for faster assistance.

Tip: Can’t find what you’re looking for?

Visit our Contact Page or message your nearest branch via WhatsApp our friendly team will be happy to assist.